Notation based on specific commercial transactions
shop's name
NATSU OGUMA
Distributor
Natsumi Oguma
Name of the person in charge of operation
Natsumi Oguma
post code
* If you request from the inquiry form, we will disclose it without delay.
location
* If you request from the inquiry form, we will disclose it without delay.
Explanation of charges other than the product price
・ Sales prices are inclusive of tax.
・ A separate fee will be charged for bank transfer.
・ Shipping fee will be charged separately. Please check the product details page for shipping charges.
Shipping :
・2000 yen nationwide (Yu-Pack)
・Overseas uniform 5000 yen (International Mail)
Delivery time
We will ship within 5 days after payment is confirmed.
In Japan, it will arrive in about 1 to 5 days after shipping.
Overseas, if you are in a country where EMS is available, it will arrive in about 3 to 10 days after shipping.
Also, due to the circumstances, there are some countries where the delivery route is only by sea.
In that case, it may take more than 1month or 2 to arrive, so we would appreciate it if you could check and understand it at any time.
Payment method
Payment method: Credit card / Debit card payment (VISA / Mastercard / JCB / AMEX / Diners Club), smartphone payment (PayPay, LINE Pay), Convenience store payment (Family Mart / Lawson / Ministop / Daily Yamazaki / Seiko Mart), Pay-easy, Bank transfer and Cash payment are available.
* Postpaid payment is not available.
* A separate fee will be charged for convenience store payment, Pay-easy, and bank transfer.
Payment time: Payment will be confirmed when you order the item.
phone number
* If you request from the inquiry form, we will disclose it without delay.
email address
Return deadline: Within 7 days of the arrival of the item
Cancellation: In principle, it is not possible after payment is completed
Returns, exchanges, cancellations, etc.
[Return of defective products]
If there is a defect such as damage during delivery or delivery of a product different from the ordered product (wrong delivery)
We will accept returns and exchanges at our expense.
We apologize for the inconvenience, but please be sure to contact us by email or phone within 7 days after delivery. In addition, we cannot accept returns for products that are older than 8 days.
[Returns due to customer's convenience]
If you wish to return or exchange for your convenience, such as an erroneous purchase or a significant difference from the image,
Please be sure to contact us by email or phone within 7 days after the item arrives before returning it.
In order to prevent the trouble of non-delivery of returned goods, please return it by a method with tracking service such as Takkyubin.
Customers are responsible for shipping and handling charges when returning goods.
[Returns and exchanges cannot be accepted in the following cases]
・ Damage, scratches, stains, burns, etc. due to customer handling
・ Customer processed
・ Custom-made amount
・ Lost items sent with the product such as outer box, packing material, bag, certificate
・ Damaged
・ Intentional return or unclear mischievous order
・ 8 days or more have passed since the item arrived